Terms & Conditions

  1. Educentral Services agreements are created to serve the best interest of all involved parties. This includes students, parents, guardians, tutors, instructors and administrative personnel. Educentral Services reserves the right to alter the service agreement without any prior notice.
  2. Personal Data Protection Act (PDPA)
    By using our services, you have given your consent for any use or disclosure of your personal data. You agree to receive notifications from Educentral Services via phone and email. All personal information will be kept confidential and used for the matching purpose(s) only.
  3. Disclaimer
    While Educentral Services tries to match the most suitable tutor/instructor to our client, we cannot guarantee a satisfying match. Our agency holds no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor/instructor. Educentral Services will not act as an arbitrator for any disagreements that arise between tutor/instructor and client. Educentral Services reserves the right to terminate or deny services to any client or tutor/instructor at any time.

Parents and Students:

  1. You agree that Educentral Services will be collecting 50% of the first month’s tuition fee from you as commission. The bill will be mailed or emailed to you after the commencement of first lesson. You are required to pay the remaining 50% directly to the tutor/ instructor on the last lesson of the month.
  2. You understand that payment should be made by you to Educentral Services directly, unless otherwise stated. Tutors/Instructors should not collect the payment on Educentral Services behalf.
  3. Students have to give 1 month notice to terminate any new assignments that has been given. If not students are liable for the 50% commission paid to Educentral Services and the number of lessons that the tutor/instructor has completed.
  4. You understand that Educentral Services aims to be as accurate as possible in the description of the tutors/instructors. However, Educentral Services does not guarantee the data to be complete, accurate, reliable, current and error-free.
  5. You understand that the preferred tutors you requested are subjected to availability. While Educentral Services seeks to fulfil your request to the best of our ability, we do not guarantee the availability of the preferred tutors.
  6. You understand that the rate is non-negotiable once agreed upon.
  7. You will not violate any laws, third party rights or any of our policies.
  8. You will not provide false, inaccurate or misleading information.
  9. You will make prompt payment upon due date for the services rendered by Educentral Services.
  10. Educentral Services welcomes feedback from students and parents after completion of first month lessons.

Tutors and Instructors

  1. You will collect 50% of the first month fee directly from the student on the last lesson for the month.
  2. You have to give 2 weeks notice to cancel any new assignment to allow the agency to find replacement for the students.
  3. You have to give 1 month notice to terminate any new assignments that have commenced. If not, you are liable for the FULL amount of fees for the first month.
  4. You understand that the rate is non-negotiable once agreed upon.
  5. You will not violate any laws, third party rights or any of our policies.
  6. You will not provide false, inaccurate or misleading information. All posted content, whether publicly or privately transmitted, is the sole responsibility of the tutor/instructor. Educentral Services does not take responsibility for the origin of this content.
  7. You will not transfer your requested assignment or account to a third party without our consent.
  8. Appropriate and decent attire is required for your lessons at all times. For tutors, avoid sloppy attire and especially female tutors, prevent from wearing revealing clothing (a shawl or cardigan will be good).
  9. Tutors/instructors with good credentials will be highly recommended to students.
  10. Educentral Services welcomes feedback from tutors/instructors after commencement of new assignment.